Legal
Terms and Conditions
These Terms explain the rules for using Bii Localfinder to find local services, send requests, compare quotes and arrange work with independent providers.
- Version
- 1.0
- Effective date
- 8 November 2026
- Last updated
- 8 November 2026
1.Introduction and acceptance
Bii Localfinder is an online marketplace that helps clients discover local service providers, send service requests, receive and compare quotes, communicate, arrange bookings and review completed work. Providers are independent people or businesses, not Bii Localfinder employees. Public browsing is available, while an account is needed for account-based activities such as requesting a service, quoting, messaging, booking, reviewing or managing a provider profile. By creating an account, you must actively accept the version shown during registration. Your continued use is subject to the applicable version of these Terms. Nothing here creates an employment, agency, partnership or joint-venture relationship between Bii Localfinder and a user.
2.Definitions
“Bii Localfinder” means the marketplace service operating under that name; it does not identify a registered legal entity. “Platform” means its website, applications, APIs and related features. “User” means a person using the Platform; a “Client” seeks work and a “Service Provider” offers it. “Account” means a registered user profile and its access credentials. “Service” means work offered by a provider. “Booking Request” means a client’s request for service and quotes; “Booking” means the arrangement created when a client accepts a provider’s quote. “Verification” means the Platform’s recorded review of specified provider information or documents. “Review” means feedback about a completed booking. “Personal Information” means information relating to an identified or identifiable person. “Platform Administrator” means an authorized person administering the Platform.
3.Account registration and security
Registration currently asks for your first and last name, email address, password and account role; a phone number is optional at sign-up. You must provide accurate information, keep it current and choose only the client or provider role offered by the form. Do not impersonate another person or create accounts to deceive, evade restrictions or manipulate the Platform. Keep your password and sign-in devices secure; you are responsible for activity through your Account unless applicable law says otherwise. If you believe your Account is compromised, stop using it on shared devices, change your password if you can, and report the issue through an available Platform reporting route. A dedicated account-compromise contact channel has not been configured.
4.Client responsibilities
Clients must submit genuine requests with accurate descriptions, location and timing; communicate respectfully; and use messages and booking controls honestly. Do not send fraudulent, abusive, spam or knowingly misleading requests, or repeatedly book and cancel to disrupt providers. Review quotes and any included or excluded work, materials, price and proposed date before accepting. A client and provider must agree any changes directly and treat each other’s property, time and professional work with care. Reviews must reflect your own genuine completed booking and experience.
5.Service Provider responsibilities
A direct provider registration creates a provider profile that must complete onboarding before public display; an existing client may apply to upgrade to a provider account, and that application is reviewed by an administrator. Providers must keep profile, service, price, coverage and contact information accurate; list only services they genuinely offer; and describe scope, materials, exclusions, timing and price honestly in quotes. Deliver work as agreed, communicate promptly and respectfully, and honor bookings you confirm or promptly discuss a change with the client. Do not misrepresent a business, qualifications or affiliation. You alone are responsible for holding and maintaining any licences, permits, qualifications, insurance or other authorizations required for your work, and for complying with applicable laws, safety duties, tax obligations and consumer requirements.
6.Provider verification
The Platform supports identity, business and service-specific verification submissions. Depending on the type, it may request a national identity card, passport or driving licence; business registration or tax documents; or a professional licence, certificate or other supporting document, together with related details. Documents are submitted for administrator review and are stored privately; only authorized administrators receive short-lived document access links. Uploading a document is not approval. Provider identity verification requires an approved, live identity record and a verified phone number; business verification is a separate status, and service verification relates to an individual offering. Statuses may expire, be rejected or suspended, and may be reviewed again. A badge is a limited check of stated information at a point in time, not a guarantee of a provider’s character, competence, service quality, safety, legality or future conduct. False information or documents may lead to restrictions or termination.
7.Services and bookings
Clients can browse provider profiles and services, send a request to one provider or open it to eligible providers, and receive structured quotes and messages. A request by itself is not a confirmed booking. A booking is created when the client accepts a pending quote; it starts in “Accepted” status. Either party may move it to “Confirmed”; the provider may then mark it “In progress” and “Completed”. The available controls permit cancellation before work begins, subject to the current booking status. There is no separate rescheduling workflow: the parties should agree changes in writing through the available conversation and update the arrangement themselves. If work or a booking is not honored, communicate with the other party and use the booking dispute/report process where available. Bii Localfinder does not decide every disagreement.
8.Payments, fees, subscriptions and refunds
Clients pay providers directly for the service work; Bii Localfinder does not collect, hold or transfer those service payments and does not take a marketplace commission on them. The parties must agree payment timing, method, any deposit and any service refund directly before work. The Platform separately supports paid provider subscriptions: available plans, prices, billing intervals and entitlements are displayed in the subscription flow, and a configured payment provider processes those subscription charges. Providers can cancel a subscription through the billing feature; the current implementation marks it cancelled immediately and does not delete provider data. A general subscription cancellation and refund policy, including treatment of partial periods, failed charges and chargebacks, has not been published in the codebase; these terms do not invent one. The platform owner must approve and publish that policy. Nothing here limits mandatory rights under applicable law.
9.Prohibited activities
You must not create fake accounts or provider profiles; impersonate a person or business; submit fraudulent documents, false listings or misleading advertisements; scam, defraud, harass, threaten or abuse anyone; manipulate, buy or coerce reviews; spam users; misuse or disclose personal information without authority; access another account or Platform data without permission; interfere with the Platform or attempt to exploit its vulnerabilities; or use the Platform for an unlawful purpose. Do not bypass technical safeguards or use automated access that disrupts the service. Report suspected security problems through an available reporting route and do not exploit or disclose them to harm others.
10.Reviews and ratings
Only the client on a completed booking may submit a review, and the current system allows one review per booking within its review window. Reviews must describe a genuine experience and must not contain false claims, private information, threats, discrimination, spam or unrelated advertising. Do not pay for, fabricate or manipulate reviews in a way that misrepresents a genuine experience; providers must not threaten or pressure clients for a favorable rating. Reviews may be reported, checked by administrators and hidden or restored under the Platform’s moderation process. Published reviews and ratings are user opinions, not a guarantee or endorsement by Bii Localfinder.
11.Restrictions, suspension and termination
Administrators may investigate reports and may restrict booking or provider visibility, suspend verification, temporarily suspend an account or permanently restrict access when there is a reasonable policy, safety, fraud or legal concern. Decisions may consider the seriousness, recurrence, evidence and risk; restrictions are not automatic findings of wrongdoing. Temporary and permanent suspensions can prevent login, while visibility restrictions can remove a provider from public discovery. The account API permits an appeal for an active restriction, but the web interface does not currently provide a dedicated appeal form; the platform owner should provide an accessible route. The Platform may suspend or restrict use where required by law or to protect users and the service. Users may request account deletion in account settings; deletion/anonymization is subject to data needed for open bookings, disputes, security, legal obligations or legitimate records.
12.Privacy and Personal Information
The Platform handles information needed to operate accounts and marketplace features. This includes registration and optional contact details; provider profiles, offerings, prices and approximate public service locations; requests, quotes, messages, bookings, reviews, reports and disputes; verification submissions; subscription records; and account preferences and service activity. Information is used to provide these features, communicate with participants, administer verification and safety, prevent misuse, process provider subscriptions and maintain records. Relevant clients and providers see information needed to handle their requests, quotes, bookings and conversations; public provider pages display profile information, the provider’s business contact phone when supplied, services, prices and reviews, with exact street address and full-precision location withheld by the current public-profile response. Passwords and refresh tokens are stored as hashes; private verification documents are available only to authorized administrators through expiring links. When you use an AI search or assistance feature, information needed for that feature may be sent to a configured third-party provider: Anthropic for request assistance, or Groq or Google Gemini for other assistance features; without a provider key, the relevant feature uses a local mock. Depending on the feature, this can include your prompt and recent assistant messages, a request photo, search coordinates, or limited recent account or workspace context such as requests, quotes, bookings, offerings and availability. Some text is passed through pattern-based redaction for common email addresses, phone numbers, URLs and long numbers, but this is not complete anonymization and does not remove information from images. The current web client sets the AI-processing flag automatically and does not ask for a separate affirmative choice for each feature. Do not include sensitive information in AI prompts or images. The owner must confirm provider terms, data locations and retention, and decide on an explicit opt-in and fuller provider notice. Users can update account details, export account data or request deletion through account features. A separate Privacy Policy has not yet been published; the owner must establish and publish reviewed purposes, retention, sharing, security and rights procedures. These Terms are not a substitute for that notice.
13.Complaints and disputes
For a service disagreement, first communicate respectfully with the other party and keep relevant quote, message and booking details. A participant in a booking can open a dispute, exchange messages and evidence, and request administrator review; the Platform records an outcome where its process permits. Users can also submit reports about accounts or providers using in-product reporting controls. Bii Localfinder may review reports, take proportionate account or visibility action, and facilitate the available dispute process, but it does not guarantee a resolution, determine every legal claim, or replace a court or regulator. No general support email, telephone number or postal contact is documented in the codebase; the owner must publish a reliable administration/contact route.
14.Limitation of liability
Bii Localfinder provides tools to discover providers, exchange requests and quotes, and manage bookings; the provider, not the Platform, is responsible for performing the provider’s professional work, and the client is responsible for deciding whether to engage them. Verification, profile information, ratings and reviews are limited indicators and do not guarantee quality, safety, availability, legality or results. The Platform cannot promise uninterrupted or error-free access and may need to maintain, change or suspend features. To the extent permitted by law, Bii Localfinder is not responsible for a user’s independent acts, omissions or service agreement with another user. This does not exclude or limit liability, consumer rights or remedies that applicable law does not allow to be excluded or limited, nor does it excuse the Platform’s own obligations.
15.Intellectual property and user content
Bii Localfinder and its licensors retain rights in the Platform’s name and branding, logos, design, software, source code and Platform-created content, subject to applicable law. You retain rights you hold in content you submit, such as profile details, service descriptions, messages, portfolio materials and reviews. You give Bii Localfinder a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, display and adapt that content only as reasonably needed to operate, secure, promote and improve the Platform and show it to the audiences you select. You confirm that you have the rights and permissions needed to submit it. You must not copy, reverse engineer or commercially exploit Platform materials except as allowed by law or with permission.
16.Changes to these Terms
Bii Localfinder may revise these Terms as the service or law changes. Each published version must show a version number and effective date. We will take reasonable steps to notify users of material changes through the Platform or another available channel. A future material change may require renewed affirmative acceptance before affected account services continue; the current registration flow records acceptance for new accounts, and an existing-user reacceptance workflow is not currently implemented. A material update must not be treated as accepted merely because a user did not see a notice.
17.Governing law and legal review
Rwandan law is the intended governing law and Rwanda is the intended jurisdiction, subject to review and confirmation by qualified Rwandan legal counsel. Relevant legal review should consider Law No. 058/2021 relating to the protection of personal data and privacy, Rwanda’s rules on electronic transactions, consumer protection and contractual obligations, as well as mandatory rights and dispute procedures. The Platform does not claim that these draft Terms or its current product practices have been certified as compliant. Nothing in this section removes a right to bring a matter before a competent authority or court where the law permits.
Privacy Policy
A separate Privacy Policy has not yet been published. These Terms are not a Privacy Policy; the platform owner must publish a reviewed privacy notice before relying on one.